Privacy Policy

Effective Date: [06/26/2025]

At The Lab: Lashes and Brows by Lex, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number

• Appointment Details: Service history, appointment preferences

• Payment Information: Billing details (collected securely through third-party providers)

• Technical Data: IP address, browser type, device information, and pages visited (for analytics purposes)

2. How We Use Your Information

We use your information to:

• Schedule and manage your appointments

• Send appointment reminders and confirmations

• Provide customer support

• Improve our website and services

• Send occasional marketing emails or promotions (you may opt out at any time)

3. How We Protect Your Information

We implement appropriate security measures to protect your personal information. All payment transactions are processed through secure, PCI-compliant third-party providers such as Acuity Scheduling or payment platforms like Square/Stripe.

We never store your credit card information on our servers.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who help us operate our website and business (e.g., appointment booking systems, payment processors), but only as necessary and with confidentiality agreements in place.

5. Cookies and Tracking

Our website may use cookies to enhance user experience and collect anonymous data for SEO and analytics purposes. You can choose to disable cookies through your browser settings.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information

• Opt out of marketing emails at any time

• Request a copy of the data we have collected about you

To make a request, contact us at the email listed below.

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If we become aware that a child has submitted personal information, we will delete it promptly.

8. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

[thelabbylex@gmail.com]
[704-634-6302]
Belmont, NC